If you experience an error while playing Rail Nation, try the steps below to troubleshoot and resolve the issue.
1. Clear Browser Cache and Cookies
Outdated or corrupted cache and cookies can cause many common problems. Clearing them often resolves issues.
Chrome: Clear cache and cookies
Firefox: Clear cache and cookies
Opera: Clear browsing data
Microsoft Edge: Clear browsing data
Refer to your browser’s help section for exact steps.
2. Make Sure Cookies Are Enabled
Some game features depend on cookies. Check your browser settings to ensure cookies are accepted.
3. Try a Different Browser
Switching browsers can resolve compatibility issues.
Google Chrome is the recommended browser for playing Rail Nation.
4. Clear DNS Cache or Restart Your Router
Connectivity issues may be resolved by:
Clearing your DNS cache
Restarting your router
You can find instructions for clearing DNS cache in your operating system's support documentation.
If the Issue Persists: Contact Support
If these steps don’t resolve the problem, please contact Customer Support. To help us resolve the issue quickly, include the following in your ticket:
Server and Account Name
Time of the Issue (include your time zone)
Steps Taken Before the Error
Browser and Version, and any plugins
Screenshot of the error (if possible)
Additional Diagnostic Info (if requested)
Support may occasionally ask for:
Traceroute
Helps diagnose network path issues. Instructions will be provided if needed.HAR Logs
Useful for analyzing failed network requests.