Sometimes, when you are facing problems in the game, it can be helpful if you can provide us with the “Console” and “Network” files from the browser development tools. This allows the problem to be investigated in detail. If this is required Customer Service will ask you for this information and advise you on how to obtain it.
In order to access the data, you first have to open the development tools for the browser tab you are playing Rail Nation in. So first make sure that the tab is active and then either press the keyboard shortcut CTRL+SHIFT+I or just F12. For most browsers it's also possible to open it via the browser's menu (usually 3 lines or points). If you have never used this before the window will probably open attached to your browser window, however you can easily detach the tools via the menu into a separate window.
There are two tabs in the dev tools that we are interested in - firstly the “Console” and secondly the “Network” tab.
The “Console” log is easiest to use as it can just be opened after an error occurs and will record everything in the background. Open the dev tools via one of the shortcuts, and navigate to the console. With the right mouse button click into the displayed log and choose the last entry in the context menu.
For most browsers this is named “Save as…” however in Firefox for example it’s called “Export Visible Messages To” and then opens a sub-menu where you can chose “File”.
The “Network” tab is a bit more complicated because it only records content if the development tools are open. So unless you always have the development tools open in the background while you’re playing, this is not applicable for random one-time errors. Should you encounter a recurring error you can open up the development tools, recreate the error in the game and then send us the file from the “Network” tab.
For this, navigate to the “Network” tab, right-click on the displayed text and choose “Save all as HAR” (for Firefox) or “Save all as HAR with content (for most other browsers).
Once you saved your file(s) you can attach them to your next ticket response. If the files are too large to attach to the ticket, you can share them with us via any common file transfer services like WeTransfer, Google Drive or Dropbox.
You can find out how to contact our Customer Service team here.