If you encounter an error while playing Rail Nation, follow these steps to resolve the issue:
1. Clear Browser Cache and Cookies
Accumulated cache and cookies can cause performance issues. Clearing them can often resolve errors. Here's how to do it in different browsers:
Chrome: Clear cache and cookies
Firefox: Clear cache and clear cookies
Opera: Clear browsing data
Microsoft Edge: Clear browsing data
2. Ensure Browser Accepts Cookies
Verify that your browser is set to accept cookies, as some functionalities may depend on them.
3. Try a Different Browser
Sometimes, switching to another browser can resolve compatibility issues. Chrome is the recommended browser for Rail Nation.
4. Clear DNS Cache and Reset Router
Clearing your DNS cache or resetting your internet router can help resolve connectivity issues. Instructions for clearing the DNS cache can be found here.
Contacting Support
If the above steps don't resolve the issue, please contact our Support team. To assist us in addressing your problem efficiently, include the following information in your ticket:
Server and Account Name: Specify the server you're playing on and your account username.
Time of Issue: Note the exact time the error occurred, including your time zone.
Actions Leading to Error: Describe the steps you took before the error occurred to help us reproduce the issue.
Browser Details: Mention the browser you're using, its version, and any plugins installed. Also, note if you've tried other browsers.
Screenshots: Provide screenshots of the error to give us a visual understanding of the problem.
Additional Diagnostic Tools
In some cases, we may require additional information:
Traceroute: This helps us understand the network path between your device and our servers. Instructions for performing a traceroute can be found here.
HAR Logs: These logs provide detailed information about network requests. Instructions on how to generate HAR logs are available here.
How to Contact Support
In-Game: Click the headphone icon with a question mark in the upper right corner of the game screen to submit a ticket.
Help Center: Visit our Help Center to submit a ticket or browse support articles.
Our Support Agents are committed to assisting you and will work diligently to resolve your issue.