If you think another player is breaking the game rules, you can report them in game and are then reviewed by Customer Service.
If you want to report an in game message (IGM), whether it´s been sent directly to you or is within one of the city, regional or association forum channels, the easiest way is to do that is from the message itself.
Click on the message and the report option will appear:
If you continue with "Report player", you now need to choose the correct reason for the report:
Available reasons:
- Harassing behaviour
- Insults or harassment.
- Fraudulent behaviour
- Fraudulent or a prohibited style of play.
- Disruptive behaviour
- The players behavior is disruptive (e.g. sabotage).
- Inappropriate language
- Using a language that is not accepted on the world.
After choosing the reason, you can check if the reported message is correct before selecting "Continue".
You should add more information in the comment section, e.g. why you believe this player is breaking the rules or other information that may be useful. If you think the player violated the rules without a specific message, please explain your assumptions in more detail here. The more information you can provide, the easier the investigation of the case will be.
When you click the "Send" button, it will be sent and handled.
If you want to report a player for any other violations, not included within the options above, you should always do so via the ticket system. This includes Multiaccounting and Password sharing. If you suspect such a violation, please follow the steps from this article: Contacting Customer Service.
If you want to report a message from the world chat, the easiest way is to do that from the message itself.
Click on the player name, next to the message and the player options will appear:
Click on the button and choose if you want to report the player, or just ignore him. (Sometimes a combination of both is needed).
If you continue with "Report player", you now need to choose the correct reason for the report:
Available reasons:
- Harassing behaviour
- Insults or harassment.
- Fraudulent behaviour
- Fraudulent or a prohibited style of play.
- Disruptive behaviour
- The players behavior is disruptive (e.g. sabotage).
- Inappropriate language
- Using a language that is not accepted on the world.
After choosing the reason, you can check if the reported message is correct before selecting "Continue".
You should add more information in the comment section, e.g. why you believe this player is breaking the rules or other information that may be useful. If you think the player violated the rules without a specific message, please explain your assumptions in more detail here. The more information you can provide, the easier the investigation of the case will be.
When you click the "Send" button, it will be sent and handled.
After sending the report to us, Customer Service will carefully investigate it and inform you, once the investigation is complete. They will ensure that any necessary action is taken.
Action is only taken if there are grounds to do so, that is, there is sufficient evidence that the game rules have been broken. The information that you provide is a very important part of this process and is of great value during the investigation.
If any further information is needed from you, we will always let you know!
Why don't I get information about the result of my report?
RET and CSR teams can't tell anything about an account to anyone else but the account owner due to GDPR laws and privacy policy. However, we assure you that where appropriate action will be taken.
Why can't I see that an account has been punished?
Sometimes, you notice that an account is banned but not all bans and punishments are visible to other players. Some punishments are instantly executed, others can be a warning, blocking from sending messages, etc.