Here are some known problems we’re currently working on. Thanks for your patience!
- Problem: City Project Ranking - After clicking on 'more' the ranking is empty until click the refresh button
Status: The team is aware and are currently investigating. - Problem: Medal 102 doesn't trigger consistently
Status: The team is aware and are currently investigating.
What to do: if it happens to you, please contact support. - Problem: Several functionalities within the "Own Association" filter in the player rankings are not working correctly.
Status: The team is aware and are currently investigating. - Problem: Some players using Safari browser are unable to log into game worlds. After authentication, the screen remains white.
Status: The team is aware and are currently investigating.
What to do: Use an alternative browser to temporarily solve the problem. - Problem: On certain screen scaling settings, the privacy button overlaps UI elements, especially the train sale summary, obscuring the displayed gold amount and interactive elements.
Status: The team are aware of this issue and are currently investigating. - [Mobile only] Problem: Leader Feature - the milestones steps are visually broken on mobile
Status: The team is aware and are currently investigating. - Problem: Various tutorial steps are not completed even after fulfilling the required conditions
Status: The team is aware and are currently investigating.
What to do:- Clear your browser cache and cookies
- Restart your browser
- Try again
- Still stuck? Contact support.