Troubleshooting Common Issues

If you experience an error while playing Rail Nation, try the steps below to troubleshoot and resolve the issue.

1. Clear Browser Cache and Cookies

Outdated or corrupted cache and cookies can cause many common problems. Clearing them often resolves issues.

• Chrome: Clear cache and cookies

• Firefox: Clear cache and cookies

• Opera: Clear browsing data

• Microsoft Edge: Clear browsing data

Refer to your browser’s help section for exact steps.

2. Make Sure Cookies Are Enabled

Some game features depend on cookies. Check your browser settings to ensure cookies are accepted.

3. Try a Different Browser

Switching browsers can resolve compatibility issues.
Google Chrome is the recommended browser for playing Rail Nation.

4. Clear DNS Cache or Restart Your Router

Connectivity issues may be resolved by:

• Clearing your DNS cache

• Restarting your router

You can find instructions for clearing DNS cache in your operating system's support documentation.

If the Issue Persists: Contact Support

If these steps don’t resolve the problem, please create a ticket. To help us resolve the issue quickly, include the following in your ticket:

• Server and Account Name

• Time of the Issue (include your time zone)

• Steps Taken Before the Error

• Browser and Version, and any plugins

• Screenshot of the error (if possible)

Additional Diagnostic Info (if requested)

Support may occasionally ask for:

• Traceroute
  Helps diagnose network path issues. Instructions will be provided if needed.

• HAR Logs
  Useful for analyzing failed network requests.