Singleplayer Bonus Prestige not awarded when in an Association |
Players who are members of an association are not receiving the singleplayer bonus prestige from factory deliveries, even when they meet the solo delivery conditions. |
Workaround: None at this time. |
Status: Under investigation. We will retroactively correct any missing prestige once the fix is deployed. |
Association Pre-Registration: Some members not registered for the next round |
When an association pre-registers for the next game world, not all members are reliably included. Affected players do not appear on the pre-registration list for the upcoming round. |
Workaround: As a precaution, each member can individually register for the next game world to ensure they are included. |
Status: Under investigation. |
Event Server: Player not counted toward Association Endgame result |
On event servers, some players are not being counted as part of their association's endgame tally, even when they are active members. |
Workaround: If you are still before the endgame stage, leave the association, delete all existing applications and invitations, exit the game, clear the game cache, then return and rejoin through your own application or an invitation. This error can occur when both an application and an invitation exist. If needed, support can manually remove you and reset the association-switching timer; do not leave the association yourself if you want support to reset that timer. |
Status: Under investigation. |
Superstarter Package (SSP) not delivered automatically on a new game world |
Players who purchased the Superstarter Package in a previous round are not receiving it automatically when joining a new game world. The package shows as available in the shop instead of being delivered at login. |
Workaround: Contact our support team with your avatar name and game world name. We can deliver the package to you manually. |
Status: Fix in progress. |
Mobile: Final Results countdown timer shows incomplete digits |
On mobile devices in portrait mode (iOS and Android), the countdown timer during the Final Results screen does not display all digits correctly. Seconds may disappear first, followed by minutes. |
Workaround: Log out of the game world and log back in to reset the display. Rotating your device to landscape mode may also help. |
Status: Fix in progress. |
Mobile: City level-up progress bar displays incorrect value |
The progress bar showing how close a city is to leveling up displays an incorrect value on mobile. The actual city level and delivery progress are not affected — only the visual bar is wrong. |
Workaround: Check city details for the accurate progress value. |
Status: Under investigation. |
Association ranking: Clicking another association opens your own profile |
When browsing the association ranking and clicking on another association's name, the game opens your own association profile instead. |
Workaround: Use the in-game search to find a specific association by name. |
Status: Under investigation. |
Sitter mode briefly unavailable after a session ends |
After a sitter ends their session, the account owner may find that sitter mode cannot be activated again for a short period. |
Workaround: Wait 5–10 minutes and try activating sitter mode again. |
Status: Under investigation. |
iOS: Shop package cards display incorrectly on second visit |
On iOS devices, the package cards in the shop may appear misaligned or visually broken after closing and reopening the shop within the same session. |
Workaround: Close the app fully and reopen it. For persistent issues, try clearing the app cache. |
Status: Under investigation. |
System notification: Regional ranking message incorrectly mentions your Association |
Some players receive a system notification about the regional ranking that says "your association" instead of "your region". This is a text error only — your association and your regional ranking are both correct. |
Status: Under investigation. |
