--- title: "Game Won't Load" description: "Black screen, white screen, infinite spinner, or loading errors" url: https://support.rail-nation.com/en/articles/389-game-won-t-load collection: "Troubleshooting" updated: 2026-10-29 language: en alternates: [cs, fr, de, pl, ru] --- # Game Won't Load Black screen, white screen, infinite spinner, or loading errors If Rail Nation is not loading in your browser — you see a black or white screen, the loading bar freezes, or the game just never appears — follow these steps in order. Most loading issues can be fixed in under two minutes. > **Warning:** **Before you start:**  Check [status.rail-nation.com](https://status.rail-nation.com) first. If your server is under maintenance or experiencing an outage, no amount of troubleshooting on your end will help — simply wait for the issue to be resolved. ## Step-by-Step Fix ### Step 1 — Hard-Refresh the Page This is always the first thing to try. A hard refresh forces a full reload and clears any partially-loaded cached content. - Windows: Ctrl + Shift + R - Mac: Cmd + Shift + R If the game loads — great, you're done. If not, continue to Step 2.  ### Step 2 — Clear Your Cache and Cookies Corrupted or outdated cached files are the most common cause of loading failures. Use the keyboard shortcut below to open the clearing menu in your browser: - Windows: Ctrl + Shift + Delete - Mac: Cmd + Shift + Delete Select **Cached images and files** and **Cookies and other site data**, then clear. For detailed browser-specific steps, see [How to Delete Cache and Cookies](https://support.rail-nation.com/articles/102). After clearing, close and reopen your browser before trying to load the game again. ### Step 3 — Disable Browser Extensions Ad blockers, script blockers, and VPN extensions frequently interfere with Rail Nation. The easiest way to test this is to open the game in an incognito/private window, which disables extensions by default. - Chrome: Ctrl + Shift + N (Windows) / Cmd + Shift + N (Mac) - Firefox / Edge: Ctrl + Shift + P (Windows) / Cmd + Shift + P (Mac) If the game loads in incognito, an extension is the cause. Disable them one by one (starting with any ad or script blocker) until you find the culprit. ### Step 4 — Switch to Google Chrome Rail Nation is built and tested primarily on Google Chrome. If you are using a different browser, switch to Chrome and try again. This resolves compatibility-related loading failures. ### Step 5 — Check Your Network A weak or unstable internet connection can cause the game to stall mid-load. - Try restarting your router. - If you are on Wi-Fi, try switching to a wired connection or moving closer to your router. - If you use a VPN, try disabling it — some VPN configurations block the game servers. ### Step 6 — Check That Cookies Are Enabled Rail Nation requires cookies to maintain your login session and game state. If cookies are blocked, the game may load partially or not at all. Check your browser's privacy settings and ensure cookies are enabled for [rail-nation.com](https://rail-nation.com). > **Error:** **Still not loading?** If you have tried all six steps and the game still won't load, please contact support. Include your browser name and version, your operating system, a screenshot of what you see, and whether the issue occurs in incognito mode. ## Common Error Messages

Error / Symptom

Most likely cause & fix

Black screen with no loading bar

Cached file conflict. Clear cache and cookies (Step 2), then hard-refresh.

Loading bar reaches ~90% then freezes

Network interruption or extension blocking a resource. Try incognito mode (Step 3) and check your connection (Step 5).

"Connection lost" or "Server not reachable"

Server outage or network issue. Check status.rail-nation.com first, then restart your router (Step 5).

White screen / blank page

JavaScript blocked or failed. Disable extensions (Step 3) and ensure scripts are not blocked in your browser settings.