---
title: "How to save \"Console\" and \"Network\" log files"
description: "How to save \"Console\" and \"Network\" log files"
url: https://support.rail-nation.com/en/articles/103-how-to-save-console-and-network-log-files
collection: "Troubleshooting"
updated: 2026-10-11
language: en
alternates: [de, cs, pl, fr, ru]
---

# How to save "Console" and "Network" log files

How to save "Console" and "Network" log files

If you're experiencing issues in Rail Nation, Customer Service may ask you to provide **Console** and **Network** logs from your browser’s developer tools. These files help us investigate the problem in more detail.

### **Step 1: Open Developer Tools**

To begin, make sure the Rail Nation game tab is active in your browser. Then open the developer tools using one of these options:

-   **Keyboard shortcuts**:
    
    -   **CTRL + SHIFT + I** or **F12**
        
-   **Browser menu**:
    
    -   Usually under a three-dot or three-line icon
        

The tools may appear docked at the side or bottom of your browser. You can detach them into a separate window if you prefer.

### **Step 2: Save the Console Log**

1.  Go to the **Console** tab (you can do this after an error occurs).
    
2.  Right-click anywhere inside the log.
    
3.  Select the save option:
    
    -   In **most browsers**: click **"Save as..."**
        
    -   In **Firefox**: choose **"Export Visible Messages To" > "File"**
        

This will save a file with the log that you can send to support.

### **Step 3: Save the Network Log**

> Important: The Network tab only records data **while the developer tools are open**.

If you're dealing with a **recurring issue**, follow these steps:

1.  Open developer tools before reproducing the error.
    
2.  Go to the **Network** tab.
    
3.  Recreate the issue in-game.
    
4.  Once the issue has occurred, right-click inside the log.
    
5.  Select:
    
    -   **"Save all as HAR"** (Firefox)
        
    -   **"Save all as HAR with content"** (most other browsers)
        

### **Step 4: Send the Files**

Attach the saved file(s) to your next response in the support ticket.

If the file size is too large for the ticket system, you can upload the files using save and secure cloud services. Include the download link in your reply to support.